MEMORIAL PEDIATRICS

Office Hours

Monday-Friday: 9:00 AM- 5:00 PM

For after hours care, we have an affiliate urgent care, Dr. Owl Pediatrics. It is open nights and weekends to serve you when our office is closed.

Dr. Owl Pediatrics Hours

Monday-Friday: 5:00 PM- 9:00 PM

Saturday-Sunday: 10:00 AM- 9:00 PM

Nighttime (After Hours) Calls

After office hours, call us only for emergencies or ugent problems that can't wait until morning. Calls about mild illness usually can wait. We need to keep our line open at night for urgent calls. After office hours you calls wil be received by voice mail service and transferred to your physician pr the telephone nurse who is covering your physicians calls. The doctor or nurse will usually return your call within 30 minutes. If you do not receive a callback within 1 hour in a non-emergency situation, please call again.  

Weekend and Holiday Calls

If your child becomes ill or is injured during a weekend or holiday, call our answering service. After 5:00 PM, please limit calls to emergencies or other urgent problems that can't wait until morning.

Please have the following information available when you call (except in emergencies):

• Your child's main symptoms
• Any chronic disease or health problem your child has
• Your child's temperature if she is sick
• Your child's approximate weight (for calculating drug dosages)
• The names and dosages of any medicines your child is taking
• Your pharmacy's telephone number
• Your questions (it's a good idea to write them down)

Calls about Sick Children During Office Hours

We see sick children by appointment only. Our office hours are 8 AM to 5 PM Monday through Friday. The telephone nurse is available to take your calls during office hours.

If your child is sick and you want the doctor to see him, call ahead for an appointment. Try to call us about sick children during early morning office hours. All medical calls are screened by a telephone nurse who has been specially trained to make decisions about which patients need to be seen by the doctor and how to provide home care for children who don't need to be seen. If the nurse can't help you, she will ask you to bring your child to the office or have your physician call you back.

If the office staff is busy and can only take a message, ask for an approximate callback time. While waiting for a call back, try to keep your line open. If your call isn't returned within 60 minutes after the predicted callback time, call again. In general, we try to return calls within 15 minutes. Keep in mind that Monday mornings are the busiest time.